ThinkOwl's AI Solutions Help Bankers Vascular Center Achieve Efficiency In Managing Patient Communication
ThinkOwl proudly announces the onboarding of Bankers Vascular Center (a unit of BnG Vascular), a leading healthcare provider specializing in noninvasive treatment procedures for varicose veins, vascular malformations, tendon elbows, knee pain, and other conditions. This collaboration enables Bankers Vascular Center to efficiently manage inquiries, streamline communication, and enhance patient engagement across India.
Bankers Vascular Center reinvents patient care with ThinkOwl
ThinkOwl’s customer support solutions provide essential benefits to Bankers Vascular Center. The center efficiently manages patient inquiries across various channels. It streamlines support operations and maintains high customer satisfaction, even during rapid growth. Every patient query is tracked, prioritized, and resolved quickly, reducing first-response times from hours to minutes.
Bankers Vascular Center can now resolve issues faster by cutting wait times and directing inquiries to specialists. Processing patient information from different touchpoints to the centralized system happens automatically within minutes, thanks to ThinkOwl’s robust integration features.
Bankers Vascular Center has enabled ThinkOwl’s conversational AI across various communication channels such as email, chat, messenger, and WhatsApp, helping them address and attend to patient queries without mandatory human intervention. With AI and natural language processing (NLP), conversation bots understand the context of a customer’s message, making customers feel understood and comfortable, enabling smooth communication.
In addition to patient communication, Bankers Vascular Center uses ThinkOwl’s software to automate communication between departments such as HR, Finance, IT, and others across various branches in India. They have also transitioned from a paper-based manual data processing system to a digital enterprise, aiming for a sustainable environment.
The combination of features such as artificial intelligence, case management, omnichannel inbox, third-party software integration, workflow automation, and access to business data through analytics and reporting makes ThinkOwl's suite of customer support software invaluable for organizations and professionals in the healthcare industry.
About Bankers Vascular Center
Bankers Vascular Center is a premier medical facility specializing in the diagnosis, treatment, and management of vascular conditions. Equipped with state-of-the-art technology and staffed by highly skilled specialists, the center offers advanced diagnostic tools and minimally invasive treatments tailored to each patient's needs. Furthermore, they contribute to profound research and community education to advance vascular health and promote proactive wellness management.
