Fully automated customer dialogues with Conversational AI

Conversational AI refers to an AI-driven dialogue system capable of autonomously engaging in automated interactions with your customers. OwlForce enables seamless communication across various channels, including social media, email, chat, WhatsApp, Messenger, voice messages, and telephone, ensuring you can connect with your customers wherever they prefer.

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Automated customer dialogue with conversational AI

Customer communication with Conversational AI – more personal, faster, better

Set the course now for seamless interactions with your customers to ensure your company's future viability. Conversational AI in OwlForce offers automation and excellent customer experiences, keeping your business dynamic, agile, and prepared for market changes.

Understanding customer requests (intent recognition)

Conversational AI in OwlForce analyzes customers' verbal or written requests to understand their intent (intent recognition) and identify relevant data such as products, contact details, etc. In addition, Conversational AI independently conducts the necessary conversations to answer the recognized query in the best possible way.

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Capturing context

AI assesses the context of an inquiry, integrating past customer interactions to enhance the classification and response to inquiries. Previous engagements with customers aid in discovering relevant answers and sustaining the fluidity of the conversation.

Providing answers

Conversational AI chooses an appropriate response by considering both the content and its corresponding context. This is achieved through the utilization of pre-trained machine learning models and algorithms, which have undergone extensive training with numerous exemplary datasets. The outcome is a smart and human-like response.

Sending voice messages

In the case of a verbal dialogue, OwlForce generates human-like responses in natural language (Text-to-Speech). If the customer responds to the answer, the dialogue continues, and the Conversational AI system repeats the entire process.

Data security and privacy

Protecting your customers' privacy and data security are key aspects of our Conversational AI. We offer various measures such as data encryption, access controls, secure cloud and much more.

Powerful combination of AI features

OwlForce utilizes a strong mix of compelling features: Omnichannel Conversation Bot, Intelligent Answers, Categorization, Data Extraction and Validation, Low-Code Technology, Hyper-Automation, Business Process Modeling (BPMN), Intelligent Case Management, Large Language Models (LLMs), Transcription, Translation, Speech-to-Text, Image Recognition and much more. All these features help you to solve customer queries highly efficiently and be flexible in the face of market changes.

Revolutionize your customer dialogues with OwlForce

Increase reaction time

The average response speed of customer inquiries increases by up to 80 percent.

Reduce communication costs

Communication costs are reduced by up to 40 percent.

Increase flexibility

Market changes require versatility and speed. Conversational AI offers versatile application options that can be implemented quickly.

Enhance customer experience

Conversational AI continually enhances customer service by enabling personalized interactions, leading to ongoing improvements in the customer experience.