Cloud-based service desk software is exceptional. You will see a powerplay of artificial intelligence, low code technology, hyper-automation, effective case management, and AI-enabled productivity tools that help service teams resolve customer issues efficiently across all communication channels and industries. Everything you will ever need in your service and back-office – it is here.
You can offer customers an entirely new world of service. OwlDesk goes beyond by seamlessly bridging customer dialogues and internal processes within your company. Powered by AI, it enhances your service team's productivity day by day.
Attain seamless customer engagement with round-the-clock service using the customer portal, knowledge database, conversational chatbot, and ThinkOwl Conversations.
Organize tickets or processes systematically based on processors, groups, prioritization, categories, or keywords for clear structuring.
Process forms
Create category-specific or general case forms for collecting data from tickets.
Task management
A task dashboard accessible to all users for editing both ticket-related and unrelated tasks.
Incident management
Efficiently manage and resolve incidents directly within the ticket view, enabling a structured and streamlined incident processing experience.
Case audit-log
Track and monitor case changes effortlessly, ensuring transparency and accountability in every step of your workflow.
360° customer overview
Gain a comprehensive overview of all customer communications.
Group
Streamline administration and ticket allocation by organizing your employees into groups.
Internal communication
Empower authorized users to communicate with multiple support teams or groups using this global feature.
Easy admin
Configure OwlDesk to align with your requirements in just a few days, encompassing personalized content, role and rights assignments, and team communication.
Custom setup
Tailor the admin dashboard to your preferences with the custom setup option.
Roles and rights
Specify, either individually or universally, the channels and features that each employee is authorized to use.
Analytics and insights
Leverage ThinkOwl's AI technology to capture customer topics and moods, providing you with the opportunity to respond promptly.
Integration
Effortlessly integrate current or upcoming third-party systems through API connections.
News broadcast
Empower authorized users to broadcast messages to multiple support teams or groups with this universal feature.
Time management
Plan when your team is accessible for service requests and utilize time tracking to manage customer inquiries effectively.
Security
Rest assured, your customers' sensitive data is secure with us! We collaborate with certified German cloud providers, ensuring your team has secure access.
