Omnichannel Inbox – source customer queries from multiple communication channels
Email, phone, chat, social media, custom channels. OwlDesk's omnichannel inbox captures everything in one place. You have a central overview of all dialogues and communications. The result: 360° overview of customer cases.
All your cases in one omnichannel inbox
Imagine how easy life would be if you had all customer tickets accumulated in one inbox – sorted by topic, priority, and responsibility. Owldesk's helpdesk ticketing system allows agents to collaborate on solutions together. And the AI gives contextual information and adequate responses in an omnichannel set up.
