Live chat and chatbot, your instant connection

OwlDesk's AI chat tool powered by conversation bots supports customers and employees alike. And it is super easy to train.

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Get the most out of dialogues with chatbot

Train the Bot with real chats

Leveraging the built-in chat feature is an excellent foundation for your future Conversation Bot. Real dialogues, such as live chats with your customers, provide valuable examples for training your bot.

Easier and faster than you think

Create bot tasks (intents) and consistently assign real-world examples to them. ThinkOwl’s AI learns the correlation between questions and possible responses. Your customers get what they need, in just a few clicks.

AI learns the correlation between questions and possible responses

Personalized support – 24/7

Provide personalized chat support for your customers around the clock. Allow your team to concentrate on more challenging tasks.

Intelligent chat conversations

Consistent responses

OwlDesk supports your employees by suggesting suitable responses while they are chatting with customers.

Faster replies

Use real-life dialogues to make your AI chat software smarter every day.

Always available

Your service is available for customers – even when your team is offline.

How a chatbot works in customer service

Chatbots are text-based dialogue systems. Intelligent chatbots, also known as AI chatbots, utilize artificial intelligence (AI) and natural language processing (NLP) to facilitate communication with technical systems. Chatbots enable customers to interact directly with the company, offering swift and solution-focused communication. This is essential for successful customer service and highlights the advantages of chat systems.

AI chatbot: Next level customer service

Due to its versatility and rapid learning capabilities, the OwlDesk AI Chat is a cost-effective communication channel in modern customer communication. Efficient, streamlined, and solution-oriented customer dialogue is key to sustainable customer loyalty.

Advantages

Customers receive quick and precise answers to individual questions.
AI chatbots handle routine inquiries autonomously, without the need for team intervention.
Chatbots operate 365 days a year, ensuring your customers receive responses at any time.