Success StoryElevate logistics customer service with AI

    Learn how one of the leading logistics companies in the USA has significantly increased the productivity of its service operations.

    With the help of ThinkOwl’s artificial intelligence, the global transport company has automated workflows directly from service interactions with clients and partners. Despite maintaining the same team size, they now handle 30% more requests — faster and with greater precision.
    Case Study
    Logistics Case Study

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    Points of discussion:

    • Use AI to automatically process transport data
    • Reduce processing time
    • Improve response speed
    • Validate data for quality assurance

     



    What you will gain from this case study

    Odyssey Logistics and Technology Corporation (Odyssey) is a global logistics leader, managing more than two billion dollars in freight traffic. Businesses with varied transportation requirements depend on Odyssey's cutting-edge technologies and proven logistics solutions to meet their objectives.

    This case study reveals:

    • The challenges Odyssey faced in logistics management
    • The process of introducing ThinkOwl's OwlDesk software
    • How process efficiency is achieved with AI
    • Creating a unified view of processes and communication
    • How workflow automation alleviates employee workload
    • How Odyssey significantly reduced processing time
    • Employee benefits from automated routine tasks
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