November 13, 2025
AI Agents And AI Assistants For Automated Customer Service Workflows
ThinkOwl lets you automate on your terms. Go fully autonomous with OwlForce, or enhance human performance with OwlDesk. Either way, you get full flexibility — and a platform designed to grow with you.
Artificial intelligence (AI) is fundamentally transforming every domain in which it is implemented. Look at any major sector or aspect of daily life, and you will find evidence of AI integration. Customer service is no exception. AI is proving to be a game-changer for support centers as well. Why? There are many reasons — but we are focusing on two of the most critical and indispensable applications in this article: the AI Agent (the decider) and the AI Assistant (the supporter).
AI agents are proactive systems capable of autonomously performing tasks in a personalized and highly accurate manner. AI assistants, on the other hand, are reactive systems that handle repetitive and complex customer queries in a smart and conversational way.
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