Multichannel articles

Roadmap To Usher Excellent Results In Customer Service

How important is customer service, more specifically — quick and quality customer service?
A lot, actually!

For any successful business, creating a good product and selling it is only half the battle. Providing your clients with unparalleled customer support is equally vital as it is a crucial brand differentiator. This blog will tell you all that is there to know to usher excellent results in customer service.

How To Positively Impact Your Customers? Here Are A Few Tips To Help You Ace Customer Experience

A good first impression makes a lasting impression. But what does it take to impact your customers positively? An impact that lasts long and is greatly appreciated by your clients. What do impacting customers have in common with CX and your company’s performance? Let’s find out.

Are Online Shoppers Ghosting Your Business? Here's How To Break The Jinx

Ask any entrepreneur about their biggest nightmare—customer ghosting would probably top the list. What is ghosting? Are you bewildered when perfectly happy clients suddenly go incognito or ghost your brand? What triggers such behavior? How can you prevent your customers from ghosting? Let’s find out.

Helpful Tips To Map Your Customer Journey Correctly

In our previous article, we discussed how to create a customer journey. From awareness, consideration, conversion, retention, and advocacy, journey maps document the user’s journey through your product/service. It resembles a storyboard and maps your user’s journey through different stages and emotions. Read the article here.

Customer Journey Mapping Is The Way To Your Customer’s Heart

Predicting a customer journey, also known as customer journey mapping, is a fascinating process. If you are a business owner, you must have encountered surprise visitors (first-time website visitors for online businesses and new walk-ins for brick-and-mortar establishments). It’s a wonderful feeling if these visitors become your customers. Isn’t it? Can you visualize that process? Visitors, or people without idea who you are, become aware of you and your brand’s existence.

How To Ensure Complete Customer Success With Customer Education

To deliver winning customer outcomes at scale, you need to improve product adoption, reduce customer churn, and drive account expansions with best-in-class predictive insights and prescriptive guidance. This blog is for you if you believe in providing value and think that customer success is more of a calling than just a job.

In this article, we explain how to provide trusted, top-rated customer success with a detailed customer education program that can help clients besides creating a fulfilling and positive experience for all customer-facing teams.

Connect Your Instagram Business Account With ThinkOwl To Source Customer Inquiries

Another new feather on the cap! Instagram has been integrated into ThinkOwl, the AI-powered helpdesk software that facilitates multichannel digital communication.

If your Instagram business account is connected to the software, ThinkOwl can now create cases from various Instagram entities, such as Posts, Stories, Comments, and Direct Messages (DM).

From a customer service point of view, this integration is very crucial. Here is why!

Agent Experience Matters — Here's Why You Should Pay Attention To It

Companies exert a great deal of effort to deliver the best possible experience to customers. The idea is to create or provide an environment where customers feel at home, where they are pulled by the brand with pleasing thoughts, or where they are made to feel special. Happy customers mean more business, that's the thought.

A Profitable Business Is A Customer Centric Business. Here’s Why!

Entrepreneurs and business owners are well aware that customers are important for business. But how and where customers are placed in the entire organization’s structure can tell us a lot about its future. Irrespective of past and present performance, if a company is not customer-centric, it doesn’t have a future.

What is the meaning of being customer-centric?

The term customer-centric means keeping clients at the focal point of your venture. If you look at the structure of an atom, it has a nucleus, and electrons revolve around it. The nucleus, in this case, is the client, and all business functions, including support, are the electrons. This is the ideal structure of an organization. Creating a customer-centric business pays rich dividends.