Customer Service articles

3 Reasons Omnichannel Contact Centers Are The Future

Ensuring a seamless customer experience is the ultimate goal of any consumer-facing brand.
Customers usually get frustrated with broken communication lines or generic Interactive Voice Response (IVR) messages. That’s why brands are investing in better artificial intelligence (AI) and natural language processing (NLP) capabilities to ensure that customers feel like their issues are being understood.

Fix These Ten Customer Service Silos With An Intelligent Helpdesk

From Kitchen Expert To Service Pro: Bora Integrates AI In Customer Service

Live Up To The Customer First Promise

Four Ways To Tackle Digital Impatience

The 6Rs Of An Awesome Customer Service