The origin of customer experience (CX) as a differentiator can be traced to Japan during the 1950s. Before that, businesses and industries focused on meeting production targets and restricted themselves to fulfilling people's basic demands.
Ideas lead to innovation, and innovation leads to growth. An idea can change how we see the world and make it a better place to live in.
The introduction of low-code and no-code platforms opened the world of business process automation to everyone who is not a professional developer.
Low-code implies using very little programming to develop business workflows. Here, some coding is required for the sake of customizing or integration with other applications.
No-Code implies not using any traditional coding at all. The process owners here do not have to necessarily know how to code. Instead, they can automate any business workflows using pre-configured visual elements and drag-and-drop features.
Simply put, with low-code and no-code platforms, developers do not have to build an application from scratch.
Low-code platforms and no-code are generally marketed towards customers who are traditionally not from a software background.
The supply chain operations worldwide have been disrupted because of the unprecedented times caused due to the Covid-19 pandemic. Some experts predict that it may get even worse before we experience improvement.
This rapid spread of the virus led to shutdowns in many industries while consumers shifted their spending away from travel, dining, and in-person entertainment to online shopping and home-based entertainment.
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Brands are cautious about how they treat their clients. To help customers in their journey, brands rely heavily on automation apart from various other support tools.
Business owners invest in market research and lean on marketing tools that increase customer satisfaction levels. In fact, customer retention strategies determine who becomes a market leader. Not surprising to see that retention strategies constitute a lion’s share of your budget.
Automation helps businesses readily serve customers, resulting in a massive increase in their client base and return on investment (ROI).
Adding to the treasure trove of automation in OwlDesk by ThinkOwl, Event triggers allow you to speed up customer issues by automatically carrying out certain predefined actions. In the long run, the smallest action can enhance customer satisfaction.
