Automation articles

Hyperautomation: The New Way To Streamline And Automate Customer Service Workflows Read more

Hyperautomation: The New Way To Streamline And Automate Customer Service Workflows


Every organization, be it legacy business houses, modern enterprises, multinational corporations, local retailers, or small commerce within a neighborhood - everybody dreams of becoming a customer success champion and providing value to clients. Ensuring value for consumers can be a lofty goal for enterprises, but with a little help from modern technology, the goal can be easily attained.

April 12, 2023
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From Automation To Hyperautomation — The Helpdesk Revolution Is Underway Read more

From Automation To Hyperautomation — The Helpdesk Revolution Is Underway

Helpdesk automation systems have a fantastic ability to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates handling complex issues that can otherwise be difficult to complete manually. 

March 6, 2023
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Legacy Software Foments Trouble In Customer Service; Consider Replacing To Avoid Complications Read more

Legacy Software Foments Trouble In Customer Service; Consider Replacing To Avoid Complications


Customer service is not a cakewalk. It is a difficult job and serves as the backbone of businesses. A balance between offering a great product and providing exceptional service is the sweet spot that allows a brand to grow, and earn the best return on investment (ROI).

July 12, 2022
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Agent Experience Matters — Here's Why You Should Pay Attention To It Read more

Agent Experience Matters — Here's Why You Should Pay Attention To It

Companies exert a great deal of effort to deliver the best possible experience to customers. The idea is to create or provide an environment where customers feel at home, where they are pulled by the brand with pleasing thoughts, or where they are made to feel special. Happy customers mean more business, that's the thought.

June 23, 2022
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Power Of Artificial Intelligence — Transforming Customer Service At Scale Read more

Power Of Artificial Intelligence — Transforming Customer Service At Scale


Predicting the future is no longer considered out of the world, or automating mission-critical tasks does not appear like magic. The new-age boom called Artificial Intelligence (AI) is doing wonders by executing the functions and helping businesses engage with customers better.

The power of artificial intelligence is such, that service managers are now forced to implement this futuristic technology to drive sustainable and exponential growth.  This is because, at every stage of the customer journey, AI helps deliver stellar customer experiences.

April 20, 2022
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2022 And Beyond: Join The Customer Experience Renaissance Read more

2022 And Beyond: Join The Customer Experience Renaissance

The origin of customer experience (CX) as a differentiator can be traced to Japan during the 1950s. Before that, businesses and industries focused on meeting production targets and restricted themselves to fulfilling people's basic demands.

January 5, 2022
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Proven Methods To Empower Customer Support Teams Read more

Proven Methods To Empower Customer Support Teams

As your business grows you realize the necessity of having a dedicated system to attend to your customer queries.

October 12, 2021
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Automate Your Customer Service With Event Triggers In ThinkOwl Read more

Automate Your Customer Service With Event Triggers In ThinkOwl


Brands are cautious about how they treat their clients. To help customers in their journey, brands rely heavily on automation apart from various other support tools.

Business owners invest in market research and lean on marketing tools that increase customer satisfaction levels. In fact, customer retention strategies determine who becomes a market leader. Not surprising to see that retention strategies constitute a lion’s share of your budget.

Automation helps businesses readily serve customers, resulting in a massive increase in their client base and return on investment (ROI).

Adding to the treasure trove of automation in OwlDesk by ThinkOwl, Event triggers allow you to speed up customer issues by automatically carrying out certain predefined actions. In the long run, the smallest action can enhance customer satisfaction.

October 1, 2021
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Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI Read more

Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI


Customer service today has become highly automated and for good reason! When businesses use tools to automate tasks, it helps resolve problems quickly and meet consumer expectations.

September 28, 2021
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