Automation articles

Third-Party Software Integration With OwlDesk Read more

Third-Party Software Integration With OwlDesk

Rapid technological advancements have empowered the development of software solutions capable of addressing various challenges. To fully leverage technology's potential, it is essential to extract the benefits of each software or application and direct them toward providing value to users. This is why choosing software with robust integration capabilities is crucial. These integration features enable entrepreneurs to gain deeper insights into their customer service operations and optimize the value and advantages existing legacy applications offer.

March 6, 2024
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ThinkOwl’s AI-Powered Chat Tool For Conversational CX Read more

ThinkOwl’s AI-Powered Chat Tool For Conversational CX

In this insightful blog, we will delve into the ever-evolving world of chat, a communication channel that has fundamentally changed how we interact, connect, and collaborate in this digital era. We will explore the impact of AI bots, also known as conversation bots, and how they enhance the effectiveness of chat as a powerful communication channel. Let us begin.

February 16, 2024
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Maximize Service Agents' Efficiency With Intelligent Suggestions Read more

Maximize Service Agents' Efficiency With Intelligent Suggestions


When Artificial Intelligence (AI) assists support agents in their daily work, their efficiency and productivity dramatically increase. And nothing beats it if they are using any robust service desk software that is backed by artificial intelligence technology. 

January 25, 2024
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Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview Read more

Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview

The days of robotic phone menus and scripted interactions with faceless agents are over. In the coming days (2024 and beyond), customer service is getting a full-fledged makeover, fueled by cutting-edge tech and a laser focus on building more profound, meaningful customer connections.

January 2, 2024
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Scaling Customer Service: How Automation Facilitates Growth Read more

Scaling Customer Service: How Automation Facilitates Growth

Picture this: a bustling support team that once thrived on manual efforts is now harnessing the transformative power of automation. It's akin to upgrading from a rowboat to a high-tech yacht — swiftly navigating the seas of customer inquiries.

December 18, 2023
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Conversational Mastery: A Deep Dive Into The Functionalities Of Conversation Bot Read more

Conversational Mastery: A Deep Dive Into The Functionalities Of Conversation Bot

Technology has evolved, and so have business strategies. More sophisticated conversation bots are slowly replacing basic rule-based or decision-tree bots that function on pre-set rules. But what makes conversation bots so successful? Let’s find out.

December 1, 2023
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360-Degree Visibility: Tracking Customer Behavior Across Touchpoints Read more

360-Degree Visibility: Tracking Customer Behavior Across Touchpoints

Is your team grappling with meeting heightened customer expectations amidst resource constraints and mounting economic pressures? A common misconception in the customer support industry is that you have to choose between a great customer experience (CX) or satisfied employees (EX). But the truth is, you can do all that and more by tracking customer behavior across touchpoints. 

November 17, 2023
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Improving Customer Support With Kaizen Principles Read more

Improving Customer Support With Kaizen Principles

In today’s dynamic business environment, it is impossible to work without valuable insights. Implementing the Japanese philosophy of Kaizen lets you discover vital details about the drivers of customer loyalty and implement practices that improve your customer service and support functions.

August 31, 2023
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Navigating The AI Landscape: General AI And Generative AI Read more

Navigating The AI Landscape: General AI And Generative AI

The rise of generative AI, particularly the launch of powerful digital tools like ChatGPT (and its subsequent improved versions), marks a seismic shift in the technology landscape. Today, Generative AI is not just a buzzword; it's a transformational moment that's changing how software is created and consumed.

August 25, 2023
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