Artificial Intelligence articles

Customer Service: Are Chatbots Better Than Human Agents?

Are chatbots better than people at scaled communication?

This question has a myriad of objective truths hidden behind it. We’re all witnessing the wave of automation in customer service. Industry leaders are now forecasting advanced AI-powered responsive chatbots to take over at scale like never before. Gartner suggests that 47% of organizations will use chatbots for customer care, and 40% will deploy virtual customer assistants (VCAs).

3 Reasons Omnichannel Contact Centers Are The Future

Ensuring a seamless customer experience is the ultimate goal of any consumer-facing brand.
Customers usually get frustrated with broken communication lines or generic Interactive Voice Response (IVR) messages. That’s why brands are investing in better artificial intelligence (AI) and natural language processing (NLP) capabilities to ensure that customers feel like their issues are being understood.

Boost Productivity & Retention: The Ultimate Guide To Remote Agent Onboarding

Can Outlook Email Boxes Help Contact Centers In The Remote Work Era?

5 Benefits Of Using AI-Based Solutions For Remote Workers

AI Helpdesk Software: The Key To Transforming Customer Experience

How ThinkOwl Delivers A Superior Customer Experience With Guided Mode

COVID19: How Support Teams Can Navigate The Impact — Now And In The Future

Bye Paper, Hello Future: Customer Service With Fileee Conversations