Artificial Intelligence articles

This Christmas, Let ThinkOwl Be Your Santa!

“Christmas waves a magic wand over this world, and behold, everything is softer and more beautiful.”

Norman Peale’s description of Christmas is perhaps the most appropriate way to convey the holiday mood.

Christmas is that time of the year when the festive spirit is at an all-time high. It’s also the time when excited holiday shoppers tend to take over most retail platforms, as well as over a fair share of your sanity.

Knowledge Base: The Keystone Of Helpdesk Software

A support center that's on top of their game needs the best helpdesk software to ensure pole position in the customer satisfaction game. It keeps your client-facing teams prepared for unexpected situations.

The knowledge base embedded in the helpdesk software is one of the most important resources for improving support and delivering a better customer experience.

The knowledge base helps to establish your authority as an expert on any topic or information related to products/services. It serves as an information management system that assists in the onboarding of new customers as well as helps in their decision-making process.

Why Workflow Automation Is Imperative For Your Business

Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”

Proven Methods To Empower Customer Support Teams

As your business grows you realize the necessity of having a dedicated system to attend to your customer queries.

Utility And Benefits Of ThinkOwl's Smart Responses Powered By AI

Customer service today has become highly automated and for good reason! When businesses use tools to automate tasks, it helps resolve problems quickly and meet consumer expectations.

Dispatcher AI — An Advanced Feature In ThinkOwl To Auto-categorize Customer Tickets

Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.

On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.

Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:

ThinkOwl’s AI Wizard: An Intelligent Mechanism To Simplify Case Management

Artificial Intelligence (AI) is a reality for many businesses, allowing them to take on complex issues with human-like problem solving abilities.

Importance Of Digital Communication Systems In Logistics

Blog Summary: A robust communication and information processing system always optimizes operational efficiency in logistics throughout the movement of items from manufacturing units to the end-users. This article unfolds how a unified platform can help improve service quality at every stage of the supply chain, and increase the support team's productivity to address the growing customer demand for faster delivery.

AI Helpdesk Software Acts As The Backbone For Service Companies

Imagine you have a quality product in place at a competitive price. But you fall flat to deliver the service that your customers expect from you. Do you think they will stick to your brand? Most likely, they will leave sooner or later.

In a cutthroat competitive market, consumers measure a company's performance with each interaction. They might abandon the brand with one bad experience. On the other hand, these customers can turn into loyal brand advocates with remarkable service experiences.