Why Workflow Automation Is Imperative For Your Business
Henry Ford had famously remarked that "If everyone is moving forward together, then success takes care of itself.”
October 22, 2021
Artificial Intelligence articles
Dispatcher AI — An Advanced Feature In ThinkOwl To Auto-categorize Customer Tickets
Assigning cases are a common phenomenon in service centers. However, should you wish to implement a more efficient and streamlined workflow to this process, then Artificial Intelligence is the way forward.
On a typical day, an agent receives a myriad of customer tickets. Unfortunately, it is not always possible to manually extract, search, or sort these cases at once. And this calls for more profound, machine-assisted analysis, which can automate the process.
Dispatcher AI, a functionality in ThinkOwl Helpdesk, employs advanced AI capabilities to classify incoming cases to the correct categories and displays the performance of its classifications. The salient functionalities of Dispatcher AI are:
September 24, 2021
Importance Of Digital Communication Systems In Logistics
Blog Summary: A robust communication and information processing system always optimizes operational efficiency in logistics throughout the movement of items from manufacturing units to the end-users. This article unfolds how a unified platform can help improve service quality at every stage of the supply chain, and increase the support team's productivity to address the growing customer demand for faster delivery.
June 24, 2021
AI Helpdesk Software Acts As The Backbone For Service Companies
Imagine you have a quality product in place at a competitive price. But you fall flat to deliver the service that your customers expect from you. Do you think they will stick to your brand? Most likely, they will leave sooner or later.
In a cutthroat competitive market, consumers measure a company's performance with each interaction. They might abandon the brand with one bad experience. On the other hand, these customers can turn into loyal brand advocates with remarkable service experiences.
June 3, 2021
The Beginner’s Guide To Chatbots In Customer Service
The world today is experiencing the magic of artificial intelligence and the customer service industry is no different. AI in customer service has been seen in the form of chatbots that are well equipped with conversational software to help navigate customer queries and has evolved to do so much more in recent years.
March 22, 2021
Understanding CCPA And Its Impact On Customer Support Centers
The California Consumer Privacy Act (CCPA) went into effect earlier this year, compelling organizations with operations or customers in the state to comply with certain data privacy and security mandates. For contact centers, however, CCPA compliance might not be optional as California accounts for nearly 12% of the U.S. population. So, there’s a good chance your customer service team processes California citizen data.
October 27, 2020