Artificial Intelligence articles

Connecting Globally: Omnichannel & Multilingual Support Read more

Connecting Globally: Omnichannel & Multilingual Support

Customer communication has evolved beyond traditional phone calls and emails.  Nowadays, businesses interact with customers across many channels, ranging from social media and chat platforms to websites and mobile apps. This shift in how we communicate has given rise to omnichannel communication, where companies strive to provide users with a seamless and consistent messaging and support experience across touchpoints. 

February 23, 2024
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ThinkOwl’s AI-Powered Chat Tool For Conversational CX Read more

ThinkOwl’s AI-Powered Chat Tool For Conversational CX

In this insightful blog, we will delve into the ever-evolving world of chat, a communication channel that has fundamentally changed how we interact, connect, and collaborate in this digital era. We will explore the impact of AI bots, also known as conversation bots, and how they enhance the effectiveness of chat as a powerful communication channel. Let us begin.

February 16, 2024
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Maximize Service Agents' Efficiency With Intelligent Suggestions Read more

Maximize Service Agents' Efficiency With Intelligent Suggestions


When Artificial Intelligence (AI) assists support agents in their daily work, their efficiency and productivity dramatically increase. And nothing beats it if they are using any robust service desk software that is backed by artificial intelligence technology. 

January 25, 2024
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Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview Read more

Unveiling Tomorrow's Customer Support Landscape — A 2024 Preview

The days of robotic phone menus and scripted interactions with faceless agents are over. In the coming days (2024 and beyond), customer service is getting a full-fledged makeover, fueled by cutting-edge tech and a laser focus on building more profound, meaningful customer connections.

January 2, 2024
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Agile Customer Service: Why It's Crucial For Businesses Read more

Agile Customer Service: Why It's Crucial For Businesses

In today's fast-paced business environment, delivering top-notch customer service is more important than ever. Agile customer service offers a powerful approach to meeting evolving customer needs and exceeding expectations.

December 28, 2023
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Scaling Customer Service: How Automation Facilitates Growth Read more

Scaling Customer Service: How Automation Facilitates Growth

Picture this: a bustling support team that once thrived on manual efforts is now harnessing the transformative power of automation. It's akin to upgrading from a rowboat to a high-tech yacht — swiftly navigating the seas of customer inquiries.

December 18, 2023
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Conversational Mastery: A Deep Dive Into The Functionalities Of Conversation Bot Read more

Conversational Mastery: A Deep Dive Into The Functionalities Of Conversation Bot

Technology has evolved, and so have business strategies. More sophisticated conversation bots are slowly replacing basic rule-based or decision-tree bots that function on pre-set rules. But what makes conversation bots so successful? Let’s find out.

December 1, 2023
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360-Degree Visibility: Tracking Customer Behavior Across Touchpoints Read more

360-Degree Visibility: Tracking Customer Behavior Across Touchpoints

Is your team grappling with meeting heightened customer expectations amidst resource constraints and mounting economic pressures? A common misconception in the customer support industry is that you have to choose between a great customer experience (CX) or satisfied employees (EX). But the truth is, you can do all that and more by tracking customer behavior across touchpoints. 

November 17, 2023
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In What Ways Do Different Industries Benefit From Helpdesk Software Read more

In What Ways Do Different Industries Benefit From Helpdesk Software

Helpdesk software is invaluable for businesses whose primary objective is offering memorable experiences to their customers. In today's dynamic and customer-centric business landscape, the role of Customer Helpdesk Software has evolved into a linchpin for success across various industries. And the best part? Any business, irrespective of industry, can utilize a helpdesk solution to serve customers faithfully and nurture a healthy relationship with them.

November 10, 2023
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