Artificial Intelligence articles

AI Trends Through 2025 And Beyond For Customer Service Excellence Read more

AI Trends Through 2025 And Beyond For Customer Service Excellence


Staying abreast of industry trends helps enterprises get a grasp on factors influencing customer communication. In the past, ThinkOwl has helped businesses stay ahead of the curve with insightful blogs on the renaissance of customer experience, and tech-fueled transformation of customer service.

For 2025 and beyond, the trend focuses on artificial intelligence (AI) as a means to improve digital customer support. Before exploring the AI trends that will improve customer support and experiences, it's helpful to first mention key service trends for 2025 and beyond where AI will shine through. 

Key customer service trends for 2025 and beyond

1) Advancements in AI will continue reshaping customer experiences (CX) through proactive engagement.
2) Frontline customer support teams will primarily use AI tools to provide flawless digital communication.
3) AI will become more adept at recognizing customer intentions behind raising tickets/seeking support.
4) Analyzing customer sentiments, emotions, preferences, and behaviors with AI will drive brand loyalty.

January 15, 2025
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Industry Insights: Leveraging AI Voicebot For Targeted Customer Care Read more

Industry Insights: Leveraging AI Voicebot For Targeted Customer Care

Conversational AI revolutionizes customer service by automating interactions with AI-driven voicebots, providing 24/7 seamless support. Intelligent voicebots understand people’s intents, needs, and expectations, and independently respond with contextual answers. 

AI-driven virtual assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive. Conversational voicebots use speech recognition and natural language processing (NLP) to understand and respond to customer queries via dialogue. 

In a previous article, we explained how voicebots identify speech and language patterns using AI and machine learning (ML) to automatically recognize and respond to human speech. It also discusses how conversational voicebots help brands enhance customer support strategies. You can read the blog here. However, this blog will discuss practical use cases for AI voice bots, including the technology’s application areas for 10 industries.

December 24, 2024
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Insights From The Tradeshows: Voices Of Industry Experts And Business Owners Read more

Insights From The Tradeshows: Voices Of Industry Experts And Business Owners

What do enterprises want in 2025 and beyond? Happy employees, delighted customers, and business profitability. Achieving these objectives requires a collaborative effort from SaaS providers to understand the market and the requirements of end consumers. And what better way than tradeshows to better understand consumers’ sentiments?

December 11, 2024
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Self-Service: The Rising Popularity Of DIY Facilities Read more

Self-Service: The Rising Popularity Of DIY Facilities

Customer satisfaction is the heart of every successful business, yet the strategies for achieving it can vary. From proactive support to personalized service and even self-service, each approach plays a vital role in shaping customer experiences. This article explains the advantages of self-service in customer support operations and how it impacts customers and businesses alike.  

November 5, 2024
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6 Exclusive Factors To Consider When Implementing Customer Service Software Read more

6 Exclusive Factors To Consider When Implementing Customer Service Software

A brand's customer service quality is a crucial differentiator in today's competitive market. As consumers become more discerning, how will you ensure their helpline and support experiences transform from frustration to fantastic? The answer lies in implementing customer service software solutions enhanced with AI and automation.

October 25, 2024
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AI Software Enhances Customer Support For Utility Providers Read more

AI Software Enhances Customer Support For Utility Providers

Customer expectations for service efficiency are at an all-time high. While traditional support methods struggle to keep up, AI and intelligent automation are helping utility service providers transform customer experiences with ease.

October 15, 2024
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Voicebots: Conversational AI For Customer Support Read more

Voicebots: Conversational AI For Customer Support

What if you could solve problems just by speaking? Voicebots turn that into reality, creating instant, human-like conversations with the power of AI. From answering queries to handling transactions, these virtual assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive.

September 17, 2024
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Why Your Travel And Hospitality Company Needs Service Desk Software Read more

Why Your Travel And Hospitality Company Needs Service Desk Software

Traveling to new destinations offers unparalleled joy and is a fantastic way to experience the world. Consumers today are particularly interested in elevating their experiences, especially when traveling. That's why it is not uncommon to see travelers spending more just to savor all sorts of experiences that arise out of their desire to travel. 

September 2, 2024
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10 Innovative Uses Of AI In Customer Support And Communication Read more

10 Innovative Uses Of AI In Customer Support And Communication

With customer expectations at an all-time high, businesses are under pressure to provide instant, personalized, and effortless support. To meet these escalating standards and thrive in a competitive environment, brands are turning to Artificial Intelligence (AI). 

August 21, 2024
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