How are you delivering personalized touchpoints for each consumer in this challenging economic environment? We are all being asked to do more with less, and although well-intentioned, this advice puts many people (from across varying business functions) in a spot of bother. Not anymore, though.
Advancements in technology have made it possible for organizations of all shapes and sizes to function efficiently in a frugal manner. To economize your business without compromising on efficiency, you need:
There’s much talk about the need to be customer-centric in order to win and retain today’s connected customers. However, that’s easier said than done at scale, in real-time, and across multiple channels.
If you’re leading a customer success initiative, the importance of a customer-centric mindset within your teams and the desire to improve customer experience (CX) rules supreme. With the technology available, brands should try and utilize it to improve the customer’s experience. Make use of all the innovations in tech to delight the consumer.
To achieve this, a cross-functional ecosystem is necessary. Establishing one can help break down silos between customers, service agents, and the teams you collaborate with, making working together easier and creating a seamless customer journey.
ThinkOwl’s new eBook, “How Can You Deliver Human-Centered CX in a Tech-Powered World,” aims to help entrepreneurs create a strategy where they can utilize technology to optimize their client experiences. In addition, it will help you create a checklist of the things to consider when planning and running a successful business that brings customers value.
Key topics covered in this eBook:
ThinkOwl’s new eBook explains to readers in the simplest terms the essence of customer success and the reasons why it is necessary for modern businesses. You can access well-researched content to deliver fantastic customer experiences by clicking on the link to
download it here.
With this eBook, you will get an easy introduction to the concept of customer value. The content provides valuable guidance to position yourself as a brand that drives customer success. Besides, helping you identify and remove friction from the customer journey to deliver better CX.
Creating a frictionless customer journey is neither easy nor impossible. An organization that provides frictionless customer experience has a business model driven by customer value. Being value-driven does not only mean you limit yourself to only creating products and services with features and functionality that embody that value. It also entails removing everything that may distract or create barriers. Eliminating friction drives customer expansion wherein customers willingly renew their subscriptions.
Besides giving readers valuable information on how to create frictionless customer journeys, the eBook can:
For customer service and success teams, merely providing satisfactory customer service will not cut it. Customers expect more from them. So, on the one hand, we can see customer expectations increase. But on the other hand, we can also see barely any tolerance for subpar service. As a result, customer success professionals and service agents are torn between ensuring successful product/service outcomes and firefighting sudden customer churn. Providing value-driven outcomes creates stellar CX.
With the ThinkOwl eBook “How Can You Deliver Human-Centered CX in a Tech-Powered World,” you can help you scale your marketing and sales campaigns, deliver those customized touchpoints, and enhance your ability to strategically meet your goals from cart abandonment to delivering onsite conversions. And you can do it without more headcount.
Not just the initial buying cycle but rather the entirety of the customer’s experience demands your complete attention. Even the most negligible disruption in service doesn’t feel so small to the customer. After single instances of unsatisfactory service, customers break up with companies and look for replacements. This puts a serious question mark on a business’s capacity for long-term survival
and growth.
Paying attention to the voice of customers (VoC) helps businesses keep tabs on their customers by taking stock of their needs, taking care of their wants, understanding client expectations, and streamlining the delivery of products and services as per their personal preferences. When businesses pay heed to VoC, their customers are satisfied. Thus improving the brand’s overall CX.
You can find more helpful tips in the eBook on how to collect VoC and utilize them to offer a stellar experience to customers.
Here are some of the key takeaways from this eBook:
Download the eBook to learn how customer success and advancements in tech can benefit your organization and enhance the overall customer experience. This eBook can help you transform your organizational goal from being a service team-led entity to a
customer-led brand.