Connect Your Instagram Business Account With ThinkOwl To Source Customer Inquiries
Another new feather on the cap! Instagram has been integrated into ThinkOwl, the AI-powered helpdesk software that facilitates multichannel digital communication.
If your Instagram business account is connected to the software, ThinkOwl can now create cases from various Instagram entities, such as Posts, Stories, Comments, and Direct Messages (DM).
From a customer service point of view, this integration is very crucial. Here is why!