

ThinkOwl is your AI automation platform for modern customer service – from voice and chat to email and document processing. Our hybrid approach combines fully automated workflows with intelligent AI support for your agents where AI handles the repetitive stuff and assists your team when human judgment is required. Bonus: ThinkOwl's AI learns from every interaction, every transaction, every input, and keeps getting better every single day.
With ThinkOwl, you can automate exactly the way that suits your company. Whether you’re scaling with fully autonomous AI agents (Owlforce) or want to empower your team with smart assistive tools (OwlDesk), ThinkOwl gives you full control and flexibility. It's your win-win AI platform!
Simply use AI the way it fits your business. For instance: automate the routine, streamline the complex, and keep the human touch where it counts. The result? Faster response times, greater efficiency, reduced agent workload, improved customer experience, and agile customer service.
Whether it’s a customer inquiry or complaint, our clients automate exactly where it makes sense, achieving measurable success. AI does the heavy lifting so that agents can focus on other critical tasks.
Modern businesses don’t wait; they lead. ThinkOwl is the intelligent engine that empowers forward-thinking companies to act now, not just plan. With the following features, you can automate your operations and drive your business toward successful future.
ThinkOwl is a cloud-based AI platform that automates customer service across all communication channels such as email, chat, voice, social media, etc. Built for modern support teams, ThinkOwl combines conversational AI, intelligent ticketing, no-code workflows, and document automation to reduce response times and improve customer satisfaction.
Under the umbrella of ThinkOwl comes an arsenal of potent solutions. The AI-powered solutions are designed to automate tasks, streamline digital communication, and enhance efficiency. It provides the perfect blend of AI tools for optimum agent productivity, maintaining top-notch service quality.
Some of the hallmark features of ThinkOwl such as intelligent workflow automation, AI productivity tools, and smart AI assistance, are a real treat for thriving companies aiming to deliver stellar customer experiences. ThinkOwl excels in data analysis, providing real-time insights into KPIs across topics, teams, and channels.
Furthermore, our AI-powered software understands customer intent, handles repetitive tasks, and assists agents in real time, helping companies scale support without growing headcount. From automated ticket routing to multilingual bots and self-service portals, ThinkOwl enables fast, personalized service around the clock.
The platform also allows integration with your CRM, ERP, or DMS, and supports custom AI models (BYOM). This flexibility ensures you get the most out of your existing infrastructure while enhancing it with intelligent automation.
Organizations in industries like insurance, eCommerce, public services, and utilities use ThinkOwl to streamline operations with intelligent automation, RPA, and document AI (IDP).
If you’re searching for AI-powered customer support software, multichannel automation, or helpdesk solutions, ThinkOwl gives you everything you need in one scalable platform. Try it now!