Unleash the power of Artificial Intelligence for your business

The ThinkOwl AI platform revolutionizes your business processes across all areas with advanced artificial intelligence and conversational self-service. With ThinkOwl, you can automate customer communication and sustainably boost your company's productivity in customer support.

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Trusted by big and small companies

Automate customer-based communication with Conversational AI

OwlForce seamlessly automates processes, entirely or partially, without requiring manual intervention. Conversational AI enables fully automated handling of customer dialogues across various channels.

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Conversational AI

OwlForce autonomously manages entire customer conversations across every communication channel your customers utilize – social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.
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Intelligent document processing

Robotic process automation

Multilingual AI

AI assistance for customer service teams

OwlDesk is the cloud-based service desk and ticketing system that supports your service team with AI — resulting in excellent and fast customer dialogues and satisfied employees.

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Omnichannel inbox

All customer messages from various channels are prominently displayed in the omnichannel inbox. The AI-driven ticket management system efficiently organizes your team's tasks, intelligently distributing the workload based on individual responsibilities and availability.
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AI-supported processes

AI-generated suggestions

Workflow automation

AI-driven communications and self service

Utilize Conversational AI to transform paper-based communication with your customers into digital interactions. Provide customers with digital self-service options, incorporating mobile forms, electronic signatures, and a chat feature for inquiries.

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Digital communication at eye level

Engage your customers through an innovative digital platform, seamlessly integrating them into your business processes. The outcome: streamlined, rapid dialogues, delivering the ultimate customer service experience and significant cost savings for your business.

Send and receive documents

Create mobile forms

Digital identification and signatures

Digital document management.
Simple. Smart. Secure.

fileee Business is a cloud-based document management system designed to utilize AI for reading and categorizing all business-relevant documents. Archive documents in an audit-proof manner, work on documents with your team, digitize your document workflows and automate them easily.

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Archive documents in an audit-proof manner

Easily manage your documents digitally. With fileee Business, you can archive documents in an audit-proof and GoBD-compliant manner.

Export to accounting software

Manage documents in a team

Assign tasks for documents

Digital assistant for documents

End users employ fileee to digitize and organize their documents. Furthermore, the fileee app serves as a secure platform for end users to exchange documents and communicate with companies.

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Import documents

Utilize fileee to scan documents using your smartphone or upload PDF documents directly. Import data effortlessly from emails or cloud storage accounts through seamless integration with other apps via a provided link.

Find documents

fileee box for original documents

Exchange documents with companies

Top brands and 260,000 private users trust ThinkOwl

"Our service efficiency has improved significantly. By increasing the categorization quality from 48 to 64 percent, we save multiple processing and thus time. This enable us to cope with the increased volume of inquiries.“

Normen Deutschmann

Product Owner Service Capabilities, EnBW AG

"The rapid introduction of the project was certainly a very nice personal success. The prompt and speedy surge in key metrics a few months following the initial iteration of the process confirmed that we were heading in the right direction.“

Gabriele Tölle

Head of E2E Processes, LBS Westdeutsche Landesbausparkasse

"Reducing AHT from 9 minutes to 3 minutes is truly impressive. You wouldn't believe how much time you can save with intelligent answers to emails. And the advantage of making fewer mistakes cannot be ignored either.“

José Rosende

Team Leader Service, EUA

"We have become significantly more efficient with the same team, without adding staff. The search times have been significantly reduced. For example, due to Intelligent Answers, I alone save 2-3 hours per day. Thanks to the automated categorization of emails.“

Marcel Zahn

Head of Customer Support Fittings, Roto Frank Professional Service GmbH

"At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."

Danielle Baker

Director of Operations, Odyssey

"The more data you feed to ThinkOwl, the more accurate it will be.“

Scott Scullivan

Chief Information Officer, PittOhio

"My team and I really enjoy working with ThinkOwl.“

Shiedah Johnson

XPO Logistics

"My team and I have been working with ThinkOwl since 2020, and we are very satisfied."

Martin Zöllner

Head of Second Level Support, Hahn Air

Latest blog posts

February 5, 2025

AI Analytics: Essential For Smarter Decisions And Stellar CX

AI-driven analytics allows support teams to proactively meet customer needs with personalized, frictionless interactions. With the power to analyze vast datasets in seconds, AI detects patterns and trends that human eyes might overlook. This means businesses can fine-tune their operations and make data-driven decisions with razor-sharp accuracy.

January 15, 2025

Key AI Trends Driving Customer Service Excellence In 2025 And Beyond

Staying abreast of industry trends helps enterprises get a grasp on factors influencing customer communication. In the past, ThinkOwl has helped businesses stay ahead of the curve with insightful blogs on the renaissance of customer experience, and tech-fueled transformation of customer service. For 2025 and beyond, the trend focuses on artificial intelligence (AI) as a means to improve digital customer support. Before exploring the AI trends that will improve customer support and experiences, it's helpful to first mention key service trends for 2025 and beyond where AI will shine through.

December 24, 2024

Industry Insights: Leveraging AI Voicebot For Targeted Customer Care

Conversational AI revolutionizes customer service by automating interactions with AI-driven voicebots, providing 24/7 seamless support. Intelligent voicebots understand people’s intents, needs, and expectations, and independently respond with contextual answers. AI-driven virtual assistants streamline customer interactions, making every exchange faster, more thoughtful, and more intuitive. Conversational voicebots use speech recognition and natural language processing (NLP) to understand and respond to customer queries via dialogue. In a previous article, we explained how voicebots identify speech and language patterns using AI and machine learning (ML) to automatically recognize and respond to human speech. It also discusses how conversational voicebots help brands enhance customer support strategies. You can read the blog here. However, this blog will discuss practical use cases for AI voice bots, including the technology’s application areas for 10 industries.

Unleash the power of Artificial Intelligence for your business

Trusted by big and small companies

ThinkOwl is your intelligent team mate