Unleash the power of Artificial Intelligence for your business

The ThinkOwl AI platform revolutionizes your business processes across all areas with advanced artificial intelligence and conversational self-service. With ThinkOwl, you can automate customer communication and sustainably boost your company's productivity in customer support.

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Trusted by big and small companies

Automate customer-based communication with Conversational AI

OwlForce seamlessly automates processes, entirely or partially, without requiring manual intervention. Conversational AI enables fully automated handling of customer dialogues across various channels.

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Conversational AI

OwlForce autonomously manages entire customer conversations across every communication channel your customers utilize – social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.
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Intelligent document processing

Robotic process automation

Multilingual AI

AI assistance for customer service teams

OwlDesk is the cloud-based service desk and ticketing system that supports your service team with AI — resulting in excellent and fast customer dialogues and satisfied employees.

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Omnichannel inbox

All customer messages from various channels are prominently displayed in the omnichannel inbox. The AI-driven ticket management system efficiently organizes your team's tasks, intelligently distributing the workload based on individual responsibilities and availability.
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AI-supported processes

AI-generated suggestions

Workflow automation

AI-driven communications and self service

Utilize Conversational AI to transform paper-based communication with your customers into digital interactions. Provide customers with digital self-service options, incorporating mobile forms, electronic signatures, and a chat feature for inquiries.

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Digital communication at eye level

Engage your customers through an innovative digital platform, seamlessly integrating them into your business processes. The outcome: streamlined, rapid dialogues, delivering the ultimate customer service experience and significant cost savings for your business.

Send and receive documents

Create mobile forms

Digital identification and signatures

Digital document management.
Simple. Smart. Secure.

fileee Business is a cloud-based document management system designed to utilize AI for reading and categorizing all business-relevant documents. Archive documents in an audit-proof manner, work on documents with your team, digitize your document workflows and automate them easily.

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Archive documents in an audit-proof manner

Easily manage your documents digitally. With fileee Business, you can archive documents in an audit-proof and GoBD-compliant manner.

Export to accounting software

Manage documents in a team

Assign tasks for documents

Digital assistant for documents

End users employ fileee to digitize and organize their documents. Furthermore, the fileee app serves as a secure platform for end users to exchange documents and communicate with companies.

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Import documents

Utilize fileee to scan documents using your smartphone or upload PDF documents directly. Import data effortlessly from emails or cloud storage accounts through seamless integration with other apps via a provided link.

Find documents

fileee box for original documents

Exchange documents with companies

Top brands and 260,000 private users trust ThinkOwl

"Our service efficiency has improved significantly. By increasing the categorization quality from 48 to 64 percent, we save multiple processing and thus time. This enable us to cope with the increased volume of inquiries.“

Normen Deutschmann

Product Owner Service Capabilities, EnBW AG

"The rapid introduction of the project was certainly a very nice personal success. The prompt and speedy surge in key metrics a few months following the initial iteration of the process confirmed that we were heading in the right direction.“

Gabriele Tölle

Head of E2E Processes, LBS Westdeutsche Landesbausparkasse

"Reducing AHT from 9 minutes to 3 minutes is truly impressive. You wouldn't believe how much time you can save with intelligent answers to emails. And the advantage of making fewer mistakes cannot be ignored either.“

José Rosende

Team Leader Service, EUA

"We have become significantly more efficient with the same team, without adding staff. The search times have been significantly reduced. For example, due to Intelligent Answers, I alone save 2-3 hours per day. Thanks to the automated categorization of emails.“

Marcel Zahn

Head of Customer Support Fittings, Roto Frank Professional Service GmbH

"At first we didn't really want to believe in the AI hype. But thanks to a precision rate of over 90 percent in workflow automation, we are actually able to grow our business significantly."

Danielle Baker

Director of Operations, Odyssey

"The more data you feed to ThinkOwl, the more accurate it will be.“

Scott Scullivan

Chief Information Officer, PittOhio

"My team and I really enjoy working with ThinkOwl.“

Shiedah Johnson

XPO Logistics

"My team and I have been working with ThinkOwl since 2020, and we are very satisfied."

Martin Zöllner

Head of Second Level Support, Hahn Air

Latest blog posts

May 26, 2025

CCaaS — The Foundation For Scalable Customer Engagement

The call center has evolved from a traditional support function into a dynamic and customer-focused operation. Leading this transformation is CCaaS (Contact Center as a Service). With CCaaS, businesses get a scalable platform that powers ticket routing, AI-driven insights, real-time analytics, and seamless omnichannel engagement straight from the cloud. Whether it is voice, chat, email, or social, the platform handles all channels at once through a single platform.

May 19, 2025

6 Service Desk Hacks For Effortless Customer Care

Does your organization serve customers directly? Are you currently facing any of the following operational challenges? For instance: An overwhelming volume of inquiries; Limited support agents struggling to manage the influx; Inefficient workflows and manual processes that consume valuable time; Or lack of automation in your customer service operations. These common bottlenecks often arise when businesses do not leverage AI-powered service desk software.

May 14, 2025

Quality Management — Driving Customer Service Excellence

Quality management (QM), also known as quality assurance (QA), refers to the customer service strategies aimed at continuously improving service quality. The focus extends beyond just boosting service efficiency—it also aims to guarantee customer satisfaction and promote the professional development of support agents.

Unleash the power of Artificial Intelligence for your business

Trusted by big and small companies

ThinkOwl is your intelligent team mate